Cloudify Fully ManagedCloud Services

Specific deliverables will include:

  • Full service management, cloud engineering, process and architectural support
  • Guaranteed 99.97% uptime under normal circumstances. Penalties built for outages
  • Multi-Tier Support Structure using a blended rate that includes either:
  • 2 hours of Tier III (top level engineering) support per week.
  • 4 hours of Tier II (mid-level engineering) support per week.
  • 8 hours of Tier I (basic engineering) support per week.
  • Unlimited (non-business critical) email support. (Basic questions and answers, information and administrative support with a 24-72 hour response time.)
  • Disaster recovery with a 24 hour RTO/RPO.


Cloudify Assumed duties will include:

  • Automated monitoring and routine maintenance of the core development, staging, DR, and instance and associated virtual and/or physical infrastructure.
  • Ensuring production site is live and operational under normal circumstances.
  • Kicking off DR activity to notify customer and begin recovery process.
  • Checking site performance metrics (bi-annually) and advising customer on possible approaches for improvement (this is included as a core service).
  • Interfacing with Marketing and Web Development teams to ensure environment is ready and able to receive code and content updates.